Refund & Return Policy

Last updated: September 6, 2026

Our Policy

Due to the intimate nature of fragrance products, all sales are final. We do not accept returns or exchanges, and we do not refund for change of mind. The one exception is an item that arrives damaged or incorrect — see below.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at randelparfumtx@icloud.com with a photo of the issue. We will send a replacement or issue a full refund at our discretion.

Refund Processing

Approved refunds are processed to the original payment method. Please allow 5–10 business days for the refund to appear depending on your bank.

Contact

For all return and refund inquiries: randelparfumtx@icloud.com